Shipping policy

Shipping Policy (UK)

Thank you for shopping with us at Shans London! We aim to process and ship your order as quickly and smoothly as possible. Please read below for our UK shipping details.

Shipping Information

Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates (UK Only):

We offer FREE UK SHIPPING on all orders.

Standard Shipping 2–4 business days on all orders.

Free Standard Shipping 2–4 business days on orders over £35

Express Shipping 1–2 business days £5.99

Please note: Delivery times are estimates and may vary depending on location, carrier delays, or seasonal demand.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can use this to track your package’s progress.

Shipping Address

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at customerservice@shanslondon.com or  shansjewelslondon@gmail.com and we’ll do our best to help resolve the issue.

International Shipping Policy

We’re happy to offer international shipping to selected countries outside the UK! We use Royal Mail Signed & Tracked International Shipping.

All international orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking details once your order is shipped.

Pls refer below rates:

Free International Shipping on All Orders Equivalent £55

For all orders below this amount shipping rates are as follows:

For Europe: £10.20

For North America ( USA-Canada): £11.60

For Asia and Oceania (Australia and New Zealand): £12.80

All other places except above destinations: Pls mail us to customerservice@shanslondon.com or shansjewelslondon@gmail.com. We will provide the best possible alternative. 

Note: Delivery times may vary due to customs processing, local postal services, or unforeseen delays.

Customs, Duties & Taxes

Buyers are responsible for any customs and import taxes that may apply according to their country's regulations. We are not responsible for delays caused by customs.

Tracking

All international orders are shipped with tracking. You’ll receive the tracking link once your order is dispatched.